RETURN

Return Policy

At HomeHug, we understand that sometimes plans change. That's why we offer a hassle-free return policy to ensure your satisfaction with our products for travel. Here's a summary of our return policy:

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also be returned within 14 days from the date of purchase.
Returns Process: If you wish to initiate a return, please contact our customer service team at Email: homehugg@gmail.com or +353 83 323 4909 to request a return authorization. Once approved, you will receive instructions on how to return the item.
Refunds: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
Shipping Costs: Please note that shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. However, if the return is due to our error or a defective product, we will cover the return shipping costs.
Exchanges: If you would like to exchange your item for a different product, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue as quickly as possible.
Non-Returnable Items: Certain items are not eligible for return, including digital products or items that have been personalized or customized.

By making a purchase from HomeHug, you agree to abide by the terms of this return policy. If you have any questions or concerns, please don't hesitate to contact us. We're here to ensure your satisfaction with every purchase.

HomeHug reserves the right to update or modify this return policy at any time without prior notice.